Stove Not Working?

Any issues inside the appliance are not covered under electrical warranty.

This guide will help you quickly check whether the problem is:

A. An electrical issue (covered) or B. An appliance issue (not covered)

Step 1 — Check for Electrical Issues (Covered under Warranty)

1.  Breaker ON –Make sure the stove or range breaker is fully ON. Electric ranges commonly use a dedicated double-pole breaker. Check the breaker label for the correct circuit.
2. Make Sure the Plug is Fully Inserted –Range plugs are heavy. If the plug is safely accessible, ensure it is pushed firmly and fully into the outlet.
3. Check for a Tripped GFCI/AFC – If your panel shows a colored “TRIP” indicator on the breaker, reset it according to the manufacturer’s instructions. If it trips again, stop and contact us.

If all of these look good, the electrical system is likely fine. The next step is to check for appliance issues.

Step 2 — Have Someone Qualified Check for Appliance Issues (NOT Covered under Warranty)

This is the most common cause of the problem. IMPORTANT: MAKE SURE POWER IS OFF ON THE BREAKER FOR THE STOVE BEFORE CONTINUING.

Keep in mind only experienced electrical personnel and licensed electricians should follow the next steps. Shock Squad assumes no liability for these helpful tips, and all electrical work is done at your own risk. If you feel uncertain about completing any of the following steps it is recommended to call a licensed electrician to perform this for you.

1. Unplug the stove.

2. Remove the electrical cover plate. 

3. Look for a bonding strap or green screw connecting the neutral to the ground – Many stoves come from the manufacturer this way. This is the issue. If you see this, or you need to replace the plug for your stove, please contact us below. 

Shown below, the white neutral is bonded/connected to the green grounding screw.

Rewired with bonding strap removed and a 4 prong plug

Step 3 — Reach out to us with a Warranty Request or Service Call

If you have determined that this is an electrical issue (after step 1) then reach out to us so we can have a licensed electrician come out and investigate the issue.

If this is truly not an electrical issue, the resident will be charged for a service call.  

Please send the following information to us:

Name
Email
Phone Number
Address
Pictures of the plug, wiring and appliance – This is a must!
Describe Your Issue
Is This a Warranty or Service Call Request?

Send this information to warranty@ssinwa.com or click here