[et_pb_section fb_built=”1″ admin_label=”Project” _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_stops=”#ffffff 0%|rgba(255,255,255,0.66) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”#ffffff” background_color_gradient_end=”rgba(255,255,255,0.66)” background_image=”https:\/\/ssinwa.com\/wp-content\/uploads\/2021\/08\/electrician_19.png” background_size=”initial” background_position=”bottom_center” custom_padding=”54px|0px|0px|0px|false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_margin=”|||” custom_padding=”27px|0px|0|0px|false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_line_height=”1.8em” header_font=”Libre Franklin|600|||||||” header_font_size=”60px” header_line_height=”1.4em” header_font_size_tablet=”” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_heading title=”Important Information Before Requesting Service” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Any issues inside the appliance\u00a0<\/span>are not covered<\/b>\u00a0<\/span>under electrical warranty.<\/p>\n This guide will help you quickly check whether the problem is:<\/p>\n <\/p>\n <\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” ol_line_height=”1.7em” global_colors_info=”{}”]<\/p>\n If all of these look good, the electrical system is likely fine. The next step is to check for appliance issues.<\/p>\n <\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” ol_line_height=”3em” global_colors_info=”{}”]<\/p>\n This is the most common cause of the problem. IMPORTANT: MAKE SURE POWER IS OFF ON THE BREAKER FOR THE STOVE BEFORE CONTINUING.<\/p>\n Keep in mind only experienced electrical personnel and licensed electricians should follow the next steps. Shock Squad assumes no liability for these helpful tips, and all electrical work is done at your own risk. If you feel uncertain about completing any of the following steps it is recommended to call a licensed electrician to perform this for you.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/ssinwa.com\/wp-content\/uploads\/2026\/09\/stove-electric-plate.png” title_text=”stove electric plate” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/ssinwa.com\/wp-content\/uploads\/2026\/09\/11009_cropped.jpg” title_text=”11009_cropped” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Shown below, the white neutral is bonded\/connected to the green grounding screw.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/ssinwa.com\/wp-content\/uploads\/2026\/09\/11010_cropped-arrow.jpg” title_text=”11010_cropped arrow” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” locked=”off” global_colors_info=”{}”]<\/p>\n Bonding Strap<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/ssinwa.com\/wp-content\/uploads\/2026\/09\/11013_cropped.jpg” title_text=”11013_cropped” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” locked=”off” global_colors_info=”{}”]<\/p>\n Rewired with bonding strap removed and a 4 prong plug<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” ol_line_height=”3em” global_colors_info=”{}”]<\/p>\n If you have determined that this is an electrical issue (after step 1) then reach out to us so we can have a licensed electrician come out and investigate the issue.<\/p>\n If this is truly not an electrical issue, the resident will be charged for a service call.\u00a0\u00a0<\/strong><\/p>\n <\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.5″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/ssinwa.com\/wp-content\/uploads\/2021\/11\/triangle.png” title_text=”triangle” _builder_version=”4.16″ custom_margin=”||4px|” animation_style=”fold” animation_direction=”top” always_center_on_mobile=”off” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.5″ header_font=”||||||||” header_6_font=”Libre Franklin|600|||||||” header_6_text_color=”#ff6407″ header_6_font_size=”18px” header_6_line_height=”1.8em” custom_margin=”|||” border_color_all=”#004ffe” border_width_bottom=”2px” border_color_bottom=”#ff6407″ locked=”off” global_colors_info=”{%22gcid-0fc1397b-c782-4fa5-8d22-815c150f043e%22:%91%93}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ custom_padding=”||100px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” link_text_color=”#0C71C3″ global_colors_info=”{}”]<\/p>\n Please send the following information to us:<\/p>\n Name <\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”gcid-7791befe-7720-491c-8452-4763bb938800″ global_colors_info=”{%22gcid-0fc1397b-c782-4fa5-8d22-815c150f043e%22:%91%93,%22gcid-7791befe-7720-491c-8452-4763bb938800%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Libre Franklin|600|||||||” header_2_font_size=”42px” header_2_line_height=”1.4em” background_layout=”dark” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Stove Not Working?Any issues inside the appliance\u00a0are not covered\u00a0under electrical warranty. This guide will help you quickly check whether the problem is: A. An electrical issue (covered) or B. An appliance issue (not covered) Step 1 \u2014 Check for Electrical Issues (Covered under Warranty) \u00a0Breaker ON -Make sure the stove or range breaker is […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-4591","page","type-page","status-publish","hentry"],"yoast_head":"\nA. An electrical issue<\/b> (covered) or <\/span><\/span>B. An appliance issue<\/b> (not covered)<\/span><\/h3>\n
<\/b><\/h2>\n
<\/b><\/h2>\n
Step 1 \u2014 Check for Electrical Issues (Covered under Warranty)<\/b><\/h2>\n
\n
Step 2 \u2014 Have Someone Qualified Check for Appliance Issues (NOT Covered under Warranty)<\/b><\/h2>\n
1. Unplug the stove. <\/b><\/h4>\n
2. Remove the electrical cover plate.\u00a0<\/b><\/b><\/b><\/h4>\n
3. Look for a bonding strap or green screw connecting the neutral to the ground \u2013 Many stoves come from the manufacturer this way. This is the issue. If you see this, or you need to replace the plug for your stove, please contact us below.\u00a0<\/strong><\/b><\/h4>\n
Step 3 \u2014 Reach out to us with a Warranty Request or Service Call<\/b><\/h2>\n
Request Warranty Work Or A Service Call<\/strong><\/h2>\n
Let us know a few details so we can provide quality service to you as soon as possible<\/strong><\/h3>\n
Email
Phone Number
Address
Pictures of the plug, wiring and appliance – This is a must!
Describe Your Issue
Is This a Warranty or Service Call Request?<\/p>\nSend this information to warranty@ssinwa.com or click here<\/a><\/strong><\/h3>\n
We look forward to serving you!<\/h2>\n